/Privacy Statement
Privacy Statement

Privacy Statement

1. General information on the collection of personal data

1.1. In this following privacy policy we should like to inform you how we handle personal data which is transmitted during the use of our website and offers. Personal data is all data that refer to you personally such as your name, address, email address or user behavior.
1.2. Responsible according to Art. 4 s. 7 DS-GVO:
DWD Storeconcepts GmbH
Auf dem Brümmer 2a
44149 Dortmund
Germany
Phone +49 (0) 231 961400-0
Fax +49 (0) 231 961400-2
contact@dwd-storeconcepts.de

1.3 You may contact our data protection officer by addressing contact@dwd-storeconcepts.de or at the address stated above, adding „data protection officer“.

2. Personal rights

2.1. Regarding your personal data you have the following rights:
Right of Access (Art. 15 DS-GVO) to your personal data used by us;
Right to Rectification (Art. 16 DS-GVO) or completion of your personal data used by us;
Right to Erasure (Art. 17 DS-GVO of your personal data used by us insofar as the processing is not required as an exception according to Art. 17 § 3 DS-GVO;
Right to Restriction of Processing (Art. 18 DS-GVO);
Right to Information (Art. 19 DS-GVO);
Right to Data Portability (Art. 20 DS-GVO);
Right of Revocation of any consent once granted to us (Art. 7 § 3 DS-GVO). The revocation of the consent does not affect the processing of personal data before the revocation.

2.2. Furthermore you have the right to lodge a complaint with a government data protection supervisory authority, if you find our use of your personal data is illegal. There you can contact your local data protection representatives. You may find your contact at the following URL: https://www.ldi.nrw.de/.

2.3. Right to object to the processing of your data

Insofar as we have based the processing of your data on the balancing of interests you have the right to object to the processing of your data. This is the case if the processing of your data is particularly not necessary for the fulfilment of a mutual contract, which will be indicated by us at each function description. In case you wish to exercise your right to withhold you consent we ask you to state the reasons why we should not process your data in the usual way.  In case of your reasonable objection we shall look into the circumstances and either end or adjust our data processing or present to you compulsory legitimate reasons to continue our data processing. Of course you continue to have the right to object the processing of your personal data for advertising and data analysis. Your objection may be addressed to: DWD Storeconcepts, Auf dem Brümmer 2a, 44149 Dortmund, Germany, +49 (0) 231 961400-0, Fax +49 (0) 231 961400-2, contact@dwd-storeconcepts.de

3. Data privacy

Furthermore we protect our web presence and other systems by implementing technical and organizational measures against the loss, destruction, access, manipulation or distribution of your data by unauthorized persons. Despite regular monitoring a complete protection against all risks is not possible.

5. SSL-encryption

This site uses SSL-encryption for security purposes and for the protection of the transmission of confidential data, such as inquiries you address to us as a website operator. You may detect an encrypted connection when a browser address changes from “http://” to “https://” and displays a lock symbol in your browser line. Once the SSL-encryption is active the data you are transmitting cannot be read along by unauthorized third persons.

6. Your order with us

6.1. If you wish to place an order you have to state personal information during the ordering process such as your
• Name
• Address
• E-mail address
• Telephone number.

The data which will be collected can be seen on our order form or will be shown in the response to your request. Mandatory information will be highlighted. Any other disclosure is optional.

6.2. The statement of your personal infromation is necessary for and serves the purpose of the conclusion of contract and the processing of your order. Legal basis is Art. 6 § 1 S (b) DS-GVO.

6.3. Due to legal provisions of trade and tax laws we are obligated to store your address, payment and order data for a period of ten years. Your data will not be deleted completely, even if the retention relating to the concluded contract is no longer required. The processing will however be limited to such extend as required by legal obligations. Legal basis is Art. 6 § 1 S (c) DS-GVO.

6.4. The data which you have transmitted to us during your purchase will be used exclusively for the processing of your order. For the processing of the order we will use the services of the following external providers:

6.4.a The delivery of the goods requires the disclosure of your address information to our parcel services. These are obligated to treat your information confidentially, to retain and use it solely for the purpose of shipment and delete it after shipping is completed. Legal basis is Art. 6 § 1 S (b) DS-GVO.

6.4.b The payment transactions requires the disclosure of your payment data to the credit institute or payment service provider respectively. Legal basis for the disclosure of data is Art. 6 § 1 S (b) DS-GVO.

7. Email advertising for existing customers

7.1. If you purchase our goods or use our services and state your email address in this context, we reserve the right to send you emails with offers regarding goods related to those you have purchased and to services you have used in the future (so called direct advertising). According to Art. 7 § 3 UWG this does not require explicit consent. Legal basis is our legitimate interest in direct advertising according to Art. 6 § 1 S (f) DS-GVO.

7.2. It is your right to revoke your consent at any time. If you wish to do so please send an email (to contact@dwd-storeconcepts.de) or contact the responsible person stated above or use the unsubscribe button in the email which you have received. Transmission costs accrue at a basic rate only.

8. Registration for our newsletter

8.1. If you contact us by email or using the contact form on our website personal information will be collected and stored by us. Which information will be collected can be seen on the contact form. During the process of contact the following personal information will be collected: email-address and email-content as well as further voluntarily disclosed information. This information will solely be used for the processing of your contact request. Legal basis is our legitimate interest in responding to your contact request according to Art. 6 § 1 S (f) DS-GVO.

8.2. If you request our call back service you consent to the use of your telephone number to contact you.

Consent for contacting:
I herewith declare my consent that DWD Storeconcepts use my telephone number to contact me. This consent to use my telephone number can be revoked for future use at any time by sending an email to [contact@dwd-storeconcepts.de].

Legal basis for the use of your telephone number for the call back service is Art. 6 § 1 S (a) DS-GVO.

8.3. If a retention is no longer required we will delete all personal information collected in this context. In case there are legal obligations for the retention, data processing will be limited to this purpose. Legal basis is Art. 6 § 1 S (c) DS-GVO.

8.4. For the registration to our newsletter only your email-address is required. The statement of further, explicitly marked information is voluntarily and for the purpose to contacting you personally. Following your confirmation we retain your email-address for the purpose of mailing the newsletter to inform you about our products and services. Legal basis for the processing of your personal information is your consent according to Art. 6 § 1 S (a) DS-GVO.

8.5. You have the right to revoke your consent for the future use of your email-address for the mailing of the newsletter at any time and to unsubscribe from the newsletter e.g. by sending an email to [contact@dwd-storeconcepts.de] or by using the unsubscribe button at the end of each newsletter.

8.6. We wish to point out that we [OR: our contractors] evaluate your user behavior by mailing the newsletter. For this evaluation the sent emails use so called tracking pixels, which can produce one-pixel-image files, which are retained on our internet presence. For the evaluation we connect the information stated under section 4 of this privacy policy “Visiting our internet presence” and the tracking pixels of your email-address and an individual ID. Legal basis for the use of this tool is our legitimate interest in direct advertising according to Art. 6 § 1 S (f) DS-GVO.

Data will be collected exclusively pseudonymized so that the used ID will not be connected to your personal information and personal references will be ruled out.

If you wish to revoke your consent to data analysis for statistical use you must unsubscribe the newsletter.

8.7. We use rapidmail to mail our newsletter. Therefore your data will be disclosed to rapidmail GmbH. It is explicitly prohibited to rapidmail to use you data for purposes other than mailing the newsletter. rapidmail GmbH is not permitted to disclose or sell your data. rapidmail is a German certified newsletter software provider, who was selected carefully in accordance with the legal provisions of DSGVO and BDSG.

9. Email contact, contact forms and call back service

9.1. When you are contacting us by email or using the contact form on our internet presence personal information will be collected and retained. The personal information collected when using the contact form is stated on the contact form. When you contact us by email the following personal information will be collected and evaluated: email address, email content as well as other voluntarily stated information. We will collect and process your personal information exclusively for the processing of you inquiry. Legal basis is our legitimate interest in responding to your inquiry according to Art. 6 § 1 S (f) DS-GVO.

9.2. If you request our call back service you consent to our using your telephone number to contact you.

Consent for contacting:
I herewith declare my consent that DWD Storeconcepts use my telephone number to contact me. This consent to use my telephone number can be revoked for future use at any time e.g. by sending an email to [contact@dwd-storeconcepts.de].

Legal basis for the use of your telephone number for the call back service is Art. 6 § 1 S 1 (a) DS-GVO.

9.3. If a retention is no longer required we will delete all personal data collected in this context. In case there are legal provisions for the retention, data processing will be limited to this purpose. Legal basis is Art. 6 § 1 S (c) DS-GVO.

11. Analytical tools

Our internet presence uses tracking devices to analyze and improve the use of our internet presence on a regular basis as stated below. By using statistics we can improve our offer and present it more interestingly for our customers as well as evaluate the effectiveness of and to optimize our advertising campaigns. Legal basis is Art. 6 § 1 S (f) DS-GVO with our legitimate interest stated in the purposes listed above.

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; "Google"). The use includes the "Universal Analytics" operating mode. This facilitates the assignment of data, sessions and interactions across several devices to a pseudonymous user ID and thus the analysis of a user's activities across devices. Google Analytics uses "cookies", which are text files placed on your computer, to allow the website operator to analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and Internet use. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is § 15 para. 3 TMG and Art. 6 para. 1 lit. f GDPR. The data sent by us and linked to cookies, user-identifiers (e.g. User-IDs) or advertising-identifiers are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month. For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/gb.html or https://policies.google.com/?hl=en. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the Browser Add-on. Opt-out cookies prevent the future collection of your data when you visit this website. To prevent Universal Analytics from collecting data across several devices, you must opt-out on all systems used. If you click here, the opt-out cookie will be set: Disable Google Analytics

12. Integration of other tools

12.1. Integration of Google Maps
This internet presence uses the services of Google Maps. Thereby we can display interactive maps directly on our internet presence and enable the comfortable use of the maps’ functions. Provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (“Google”).
When you visit this internet presence Google receives information, that you have accessed corresponding subpages of our internet presence. Also information stated above under “Visiting our internet presence”, clause 4 of this privacy policy, will be transmitted. This transmission is regardless of Google’s provision of a user account used by you for your log-in or if no user account exists. If you want to prevent the allocation of your user profile by Google you must log out before activating the button.
Google retains data as user profiles, evaluates them and uses them for its own purposes such as advertising, marketing and/ or the individual design of its internet presence. Such an evaluation includes not logged-in users. Legal basis for Google is Art. 6 § 1 S (f) DS-GV with Googles legitimate interests stated in the purposes listed above. You have the right to revoke your consent to the creation of these user profiles and must address the exercise of these rights to Google directly.
Google also processes your personal data within the USA and submitted to the EU-US Privacy Shield, which guarantees the compliance with US privacy standards, https://www.privacyshield.gov/EU-US-Framework.
You may find further information regarding the purpose and extend of the data survey and data processing by plugins in the privacy policy of the provider. There you may find further information regarding your respective rights and settings for the safeguard of your privacy: https://www.google.de/policies/privacy

12.2. Integration of social bookmarks
Our website integrates so called social bookmarks (e.g. by Facebook, Twitter, Xing etc.) Social bookmarks are internet bookmarks helping the user of these websites to collect links and newsfeeds. On our website they are only available as links to those services respectively. By clicking on the integrated graphics you will be forwarded to the website of the respective provider and only then user information will be transmitted to the provider. You may find information regarding the processing of your personal data in the privacy policies posted on the websites of these providers respectively.

12.3. Integration of WPLM (multilingual plugins)
WPLM integrates cookies to identify the current language of the visitor, the language used during the last visit and the language of the user who is logged in at present.
During the use of the plugin WPML will share the data regarding the site through the installer. The user will not share any data.

13. Storage period of personal data

The storage period of personal data depends on the statutory storage periods (e.g. trade and tax related storage periods). Once the statutory storage period expires we will delete personal data, as long as this personal data is not required for contract conclusions or initiations or if we no longer hold a legal interest in the storage.

14. Other disclosure of data

14.1. We partially use external hosting services to process your data and to provide our internet presence. These were carefully selected and contracted and are bound by our instructions and are monitored on a regular basis. Legal basis is Art. 28 DS-GVO.

14.2. Other than in the cases stated above we will only disclose your personal data to third parties in the following cases:

If you have given your explicit consent according to Art. 6 § 1 S (a) DS-GVO

If disclosure is legally required according to is Art. 6 § 1 S (c) DS-GV, e.g. in cases of law enforcement

If a disclosure according to Art. 6 § 1 S (f) DS-GV is required for the assertion of legal claims e.g. for the execution of rights and when there is no reason to believe that the disclosure does not conflict with a predominant, legitimate interest of the user concerned.

15. Links to other websites

Our websites may contain links to other websites which are owned by other companies or are operated by these. If you visit one of these linked websites we recommend you carefully read their privacy policies since they may differ from our own privacy policy. We are not responsible for the contents or privacy policies of websites who are owned by companies other than DWD Storeconcepts GmbH.

Furthermore our websites may contain links to websites partner brands which are operated by DWD Storeconcepts GmbH and one or more business associates, who collect data according to their own privacy policies. We suggest you carefully read the privacy policies on these partner brand websites.

16. How we protect your data

Security measures
We employ adequate technical and organizational measures for the protection of your data against misuse, unauthorized or illegal access as well as disclosure, loss, alteration, damage or deletion. These measures include:
Physical security measures e.g. locked doors, controlled access to our establishments and a secured destruction of data mediums containing your data.
Technical security measures e.g. the use of G Data Security Software for anti-virus protection and device protection, encoding mechanisms and the monitoring of our systems and computer centers, to guarantee compliance with our security policies. For example: contact data is transmitted with SSL-encryption.
Organizational measures e.g. training programs to improve our employee’s awareness for safeguarding and data protection, to impart their meaning and the available means for the protection of your data. Our organizational privacy policies and standards also determine how we handle your data.

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